Returns & Exchanges

At Heys Luggage, we want you to travel with confidence. If you are not completely satisfied with your purchase, you may return your unused items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Ensure the luggage is unused and in its original packaging with all tags attached to qualify for a successful return.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return box.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing